Returns and Exchanges

At AnationZ, we want you to be completely satisfied with your purchase. If for any reason you need to return or exchange an item, please follow the guidelines below:

Return Policy

Eligibility: Items must be returned within 7 days of the purchase date. To be eligible for a return, the item must be unused, in its original condition, and with all tags attached.
How to Return: To initiate a return, please contact our customer support team at Info@anationZ.lk or through our website’s contact form. Provide your order number and reason for return. We will provide you with instructions on how to return the item.
Return Shipping: Return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.
Refunds: Once we receive your returned item, it will be inspected, and a refund will be processed to your original payment method within 7-10 business days. Please note that shipping fees are non-refundable.

Exchange Policy

Eligibility: Exchanges are only available for items of the same value. Exchanges must be requested within 7 days of the purchase date. The item must be unused, in its original condition, and with all tags attached.
How to Exchange: To request an exchange, please contact our customer support team at Info@anationZ.lk or through our website’s contact form. Provide your order number, details of the item you wish to exchange, and the item you would like to receive in exchange.
Exchange Shipping: Customers are responsible for the shipping costs associated with returning the original item. We will cover the shipping costs for sending the exchanged item to you.
Processing Time: Exchanges will be processed within 7-10 business days from the receipt of the returned item. You will receive a confirmation email once your exchange has been processed.

If you have any questions or need further assistance with returns or exchanges, please don’t hesitate to reach out to our customer support team.