Delivery

DELIVERY

  • Delivery will only be given to the shipping address provided by you. It is your responsibility that it is possible to ship to the address during normal working hours.

  • We ship according to the delivery timelines provided for each product. We ensure that we ship as early as possible, but for some products the timelines are longer due to availability of products.

  • Grace Lanka Apparels does not assume any sourcing risk especially with reference to a purchase by description. For returns policies, please check our section on Delivery and Returns.

RETURNS / REFUND / EXCHANGE POLICY

Grace Lanka Apparels will give its customers the opportunity to refund or return/exchange a product provided it is in fully resalable condition. Returns should be made within 14 days and in original, undamaged packaging. If we find that the product has not been returned to us in fully resalable condition, we reserve the right to refuse a refund/exchange on the item. We will refund the price of the item to the purchaser account as store credits. A refund of the delivery charge will be given in the instance of incorrect, damaged or faulty goods.

RETURN / EXCHANGE OPTIONS

A. Returns via courier collection

  1. Drop an email to [email protected] with the following details such as order number, product quantity, reason for the return and email.

  2. We shall communicate with the courier company and they courier will pick up your product ( Free of charge if the delivered goods are incorrect, damaged or faulty, If not the recipient need to pay LKR300 for the courier company.

  3. Once we receive the items, We will return the price of the item to the purchasers’ Anationz account as store credits within 7 days after a quality check.

  4. Returns should be made within 14 days and in original, undamaged packaging with the tag intact. If we find that the product has not been returned to us in fully resalable condition, we are unable to return on the item.

B. Returns via the nearest post office

  1. Please drop off the package to the nearest post office (Send the package to the following address from registered post - Grace Lanka Apparels, No.83/15, Lionel De Soysa Gardens, off Angulana Station Road, Angulana, Moratuwa, Sri Lanka)

  2. Once we receive the items, We will return the price of the item to the purchasers’ Anationz account as store credits within 7 days after a quality check.

  3. Returns should be made within 14 days and in original, undamaged packaging with the tag intact. If we find that the product has not been returned to us in fully resalable condition, we are unable to return on the item.

C. Returns via the nearest Anationz store

  1. Fill the returns form at the store

  2. Drop off the items at the store

  3. Once we complete the quality assurance process, We will return the price of the item to the purchasers’ Anationz account as store credits within 7 days.

  4. Returns should be made within 14 days and in original, undamaged packaging with the tag intact. If we find that the product has not been returned to us in fully resalable condition, we are unable to return on the item.

PRODUCTS WE ARE UNABLE TO REFUND OR EXCHANGE

We are unable to offer a refund or exchange on innerwear for reasons of hygiene. We will only be refunding damaged or faulty goods. We are also unable to offer a refund or exchange on the sales items.

ORIGINAL DELIVERY CHARGES

We will refund the delivery charge when a product is incorrect, faulty or damaged, but not when a product is simply unwanted.

Note: Please note that the above policies are subject to change by Management of Grace Lanka Apparels at any time without prior notice to the customer.

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